Privacy Policy

Privacy Policy

Jyntras (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application, mobile app, and related services (“Services”).

1. Information We Collect

Account Information: When you register, we collect your name, email address, organization (tenant), and password.
Usage Data: We collect information about your interactions with our Services, such as access times, device information, and features used.
Device & Log Data: For mobile users, we may collect device identifiers, operating system, and crash logs to improve app stability.
Location Data: If you use features that require location (e.g., ticket attachments), we may request access to your device’s location, but only with your explicit consent.
Attachments: If you upload files or images, these are stored securely and associated with your account and organization.
Cookies & Analytics: Our web client may use cookies and analytics tools to understand usage and improve the user experience.

2. How We Use Your Information

To provide, operate, and maintain the Services.
To create and manage your account.
To communicate with you about your account, updates, or support requests.
To improve and personalize your experience.
To ensure security and prevent fraud or abuse.

3. How We Share Your Information

Within Your Organization: Data may be visible to other authorized users in your organization (tenant).
Service Providers: We may share data with trusted third-party vendors (e.g., email delivery, analytics) who process it on our behalf.
Legal Compliance: We may disclose information if required by law or to protect our rights, users, or the public.

4. Data Security
   We use industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews.
5. Data Retention
   We retain your information as long as your account is active or as needed to provide the Services. You may request deletion of your account and associated data at any time.
6. Your Rights
   Depending on your location, you may have rights under GDPR, CCPA, or other laws, including the right to access, correct, or delete your data, and to object to certain processing.
7. Children’s Privacy
   Jyntras is not intended for children under 16. We do not knowingly collect personal information from children.
8. International Transfers
   Your data may be processed and stored in countries outside your own. We take steps to ensure adequate protection for international transfers.
9. Changes to This Policy
   We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website or via email.
10. Contact Us
    If you have questions or requests regarding your privacy, please contact us at: support@jyntras.io